Cancellation & Refund Policy

At Stay Mantralaya, we aim to make your booking experience simple and transparent. This Cancellation & Refund Policy explains how cancellations are handled and refunds are processed.

1. Cancellation & Refund Rules

• 100% Refund – Cancel 48 hours or more before check-in.
• 50% Refund – Cancel between 24–48 hours before check-in.
• No Refund – Cancel within 24 hours of check-in or for no-shows.

Note: Some hotels may have stricter policies. In such cases, the hotel’s policy will apply and will be shown at the time of booking.

2. Modification of Bookings

• Changes to dates, guest names, or room type depend on hotel availability.
• If modification is not possible, cancellation rules above will apply.

3. Refund Processing

• Refunds are processed via Razorpay to the original payment method.
• Refund initiation is immediate; banks may take 5–7 working days to reflect the amount.
• Payment gateway charges (MDR) are non-refundable and are absorbed by Stay Mantralaya.

4. No-Show Bookings

If you do not check in on the scheduled date without prior cancellation, the booking is treated as a No-Show, and no refund will be issued.

5. Exceptional Circumstances

In case of natural calamities, government restrictions, or temple closures, we may approve a full refund or issue a credit voucher, even within 24 hours of check-in.

6. Transparency & Trust

• The exact refund amount will be displayed before you confirm cancellation.
• Refund status can be tracked in your app under My Bookings.

7. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India.

8. Contact

For any cancellation or refund support, contact us at: stay.mantralayam@gmail.com

Last updated: October 29, 2025